Shipping and Returns FREE Standard Shipping Lift chairs with in-stock fabric typically leave the manufacturer within 1-2 business days and arrive within 5-7 business days. Custom or premium fabrics typically take 10-14 business days to leave the warehouse, although the Brisa fabric will take 25-30 business days. All optional upgrades, heat and massage, left hand control, extra pocket, will add an additional 15-20 business days. White Glove shipping may require an additional 7 business days. Rural area – $365 Non Rural area – $235 Regardless of how your item is shipped we will keep you informed 100% of the time. You will know what to expect and when to expect it. When we email you with your order confirmation, we will give you an estimated ship date. If you need more specific shipping information before placing your order, Click here to E-mail us or call us at 1-800-263-5347. Returns This item is covered by the LiftChairUSA “Best on the Web” 30-Day Return Policy with a required Restocking Fee. Products may be returned within 30 days of receipt for a refund as long as the following conditions are met: The item must be returned at the customer’s expense in the original packaging. The item must be in new condition–no cracks, scratches or dirty tires. A Return Authorization must be requested from LiftChairUSA within 30 days of delivery. Once the Return Authorization has been received from LiftChairUSA, the product must be returned within 14 days to receive a refund. A 15% Restocking Fee is required to return most items. Customer must pay return shipping fee’s. If you have any questions or concerns please email us at Click here to E-mail us, or call us at 1-800-263-5347.